45. Deliver Training

Overview: With the large varieties of training methods available, traditional instructor-led training using in-house trainers or project team members continues to be the most common approach used. Online, web-based training is becoming more prominent. For example, consider including tele-training where a combination of telephone conference-calls are scheduled for remote employees while they review documents or presentations on their PC.

Regardless of the technique selected, schedule participants. Arrange details of training; e.g., resources, and supplies. Deliver training. Collect feedback from participants and prepare to make adjustments to material for future classes.

Considerations: This task is written assuming traditional instructor-led training approaches are used. Other forms of training may be better suited for some change initiatives. Examples of alternatives include tele-training, on-the-job coaching, computer-based training, and simulation environments. When traditional techniques are employed, don’t forget breaks and refreshments, if appropriate. Keep focused on objectives and expectations. Identify people who are quick learners who could serve as future mentors on the job. Feedback of participants should be considered for future training. Who are the best people to deliver the training? Are any student/participants candidates to become trainers for future classes?


  • State to the Farmers and Scientists “Other forms of training could additionally be considered.” List other approaches, if appropriate. Continue stating to the Farmers and Scientists “Traditional classroom instruction will be effective, but we need to create a clear schedule, identify trainers, and secure all the resources necessary.”
  • Compile and finalize list of participants.
  • Verify participants have completed prerequisites.
  • Reserve space, resources, supplies in advance.
  • Consider providing snacks, give-aways, or incentives.
  • Communicate intent of training to participants.
  • Plan for a brief “get-to-know-each-other” ice-breaker session.
  • Review course objectives, expectations, and time frame with participants.
  • Plan for breaks every 45 to 90 minutes.
  • Have a recap session.
  • Get feedback.
  • Make improvements to future classes based on the feedback.
  • Send a thank you note for coming.

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