Microsoft Corp. Chief Executive Satya Nadella, the third to adopt the role, has some large shoes to fill. He has taken over operations at a time when the company is facing increasing market competition, as well as during a period where novel technologies are being introduced at an astonishing rate.
In a letter to employees released last week and published by the New York Times, Nadella addressed the urgent need to "rediscover our soul" and broaden the scope of their projects. While the letter did not provide any specifics for the organization's new direction, Nadella expressed his intent during an interview with the source: "My message to employees is clear: let's be bold and ambitious and really get behind the core that is unique to us," Mr. Nadella said.
There have been hints at possible downsizing as Microsoft prepares to head in its new direction, but Nadella has been unwilling to confirm or deny the suspicions. Since the organization acquired Nokia Corp., there has been a considerable overlap of talent in certain departments, as the move increased Microsoft's total of 99,000 employees to more than 120,000, according to the Wall Street Journal.
During any period of organizational change, leadership needs to be able to address employee concerns before the rumor mill begins to impact productivity and morale. Because Microsoft receives such a high degree of public scrutiny, this can be especially difficult, and could require the expertise of change management consulting professionals to lend insight into best practices for the transition process.
Steering a large organization in a new direction can be a momentous task, and change management consultancy allows company leadership to benefit from an aligned workforce while maintaining current work processes, minimizing losses in productivity.